We recommend that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
ADZ Gaming is owned and operated by ADZ Distribution LTD. If you have any questions or comments with regard to these terms and conditions please contact us by email: help@adzdistribution.co.uk
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
ADZ Distribution LTD
United Kingdom
The Contract Between Us
Any contract for purchases made through the website will be with ADZ Distribution LTD. ADZ Distribution LTD must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received we will confirm that your order has been received by sending an email to you at the email address you registered at checkout. The shipment email will include your name, the order number and the total price. Our acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Registered address : Suite 204 Ashton Old Baths, Stamford Street West, Ashton-Under-Lyne, Lancashire, England, OL6 7FW *Not to be used for returns.
Company No : 11592853
VAT no : GB 114908325
General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the ADZ Gaming website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
This Website
ADZ Distribution LTD own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the The ADZ Gaming website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the ADZ Gaming website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the The ADZ Gaming website.
Payment Details
We accept payment by Paypal and by Credit / Debit card through Stripe. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company / Paypal will perform any currency conversion.
Availability of Goods You Order
If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your account will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. ADZ Distribution LTD will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
Delivery
We strive to dispatch your orders promptly. Our dispatch days are from Monday to Friday, excluding public holidays, with daily collections by Royal Mail.
Our goal is to ship all UK orders received before 3:00 pm UK Time from Monday to Friday on the same day.
For the delivery of your order, we select the most suitable courier service based on the specifics of your purchase. Our primary couriers include Royal Mail, UPS, DHL, and FedEx for both standard and express shipments. In certain cases, we may utilize Amazon’s fulfillment services, so it’s normal if your package arrives in Amazon-branded packaging or if you receive a tracking notification from Amazon.
Please note that tracking information is provided exclusively for express deliveries. We regret that delivery service is not available for all geographical locations, particularly remote areas. In such cases, we reserve the right to either cancel your order or request additional shipping fees if your delivery address is categorized as remote.
For security and verification purposes, deliveries must be made to the address linked to your verified PayPal or credit/debit card account. Orders linked to unverified PayPal addresses may face cancellation. For PayPal verification details, please consult the PayPal website.
The delivery times indicated at checkout are our best estimates and are not guaranteed. We advise allowing additional time for delivery during peak periods such as Christmas, other holidays, or in the event of extreme weather conditions.
Delivery Disputes and Resolution Process
Delivery Confirmation and Evidence
Our commitment to providing exceptional service includes ensuring the secure and timely delivery of your order. We employ advanced tracking solutions, including GPS location data and photographic evidence, to confirm the successful delivery of your packages. These measures are in place to enhance transparency and provide peace of mind to our valued customers.
Reporting Missing or Undelivered Packages
In the rare event that you do not receive your package despite tracking information indicating a successful delivery, we ask that you check around the outside of your property, the parcel may have been left in a safe place. It’s also worth checking the delivery information within the online tracking, as any delivery images captured by the driver may help you identify where the parcel has been left. We would also ask that you check with your neighbours as the driver may have left the parcel with them. If you can’t locate the package we ask that you report this discrepancy to us within 48 hours of the recorded delivery time. Upon receiving your claim, we will initiate a thorough investigation to ascertain the circumstances surrounding the delivery.
Investigation Process
Our investigation process includes, but is not limited to, reviewing GPS location data, analyzing photographic evidence of delivery, and collaborating with our courier partners. This comprehensive approach ensures that we gather all pertinent information to accurately assess the situation.
Courier Responsibility and Resolution
Please be advised that our ability to offer a refund or replacement for missing packages is contingent upon the outcome of our investigation. Specifically, we will only provide such remedies if our courier partner accepts responsibility for the non-delivery or misdelivery of the package. This policy is in place to ensure fairness and accountability, given the robust evidence we collect to confirm deliveries.
Should the investigation conclude that the package was delivered successfully to the correct address as per the tracking information, we regret that we cannot offer a refund or replacement under such circumstances. This stance is necessary to protect our business from fraudulent claims and to ensure sustainability of our services for all customers.
Customer Cooperation
We kindly request your cooperation with our investigation process, including providing any relevant information or evidence you may have regarding the delivery. Your assistance is crucial for a timely and fair resolution.
Contact Information
For reporting delivery issues or any inquiries related to our delivery dispute process, please contact us.
UK Orders
We ship from within the UK, ensuring that there are no additional customs fees for deliveries to mainland UK addresses. However, customers in the Channel Islands or other areas outside the UK VAT scope may need to pay customs fees.
Ordering from outside of the UK
UK VAT will be removed at checkout for all orders outside of Mainland UK.
We now ship all orders within Europe (excluding Channel Islands and the EU) with DDP (Delivery Duty Paid) shipping. This cost is included at checkout, so you will not be charged additional customs fees on arrival.
Orders from outside the UK and Europe will be subject to Import Taxes, Duties & Handling fees, payable to your own country when it arrives.
Customers outside of Europe will be responsible for any Tax and customs costs. Under no circumstances can we reimburse them.
If you refuse to pay customs fees, your order will be returned to us. We will refund your order minus outbound and return postages costs, please note in extreme cases it can take several months for a package to be returned from international customs.
Lost or delayed items
If you are concerned your order may be delayed then please email help@adzdistribution.co.uk quoting your order number. Please note that Economy International orders sent by Royal Mail or Deutsche Post are not counted as lost until 25 working days after dispatch. UK Economy orders sent by Royal Mail are not counted as lost until 15 working days after dispatch so until this time we are unable to replace missing items.
Returns
We appreciate your business and aim to ensure your satisfaction with our products. If you find yourself not completely satisfied with your purchase, you are eligible to return the item for a refund or an exchange within 30 days of purchase.
Our products are covered by a basic 30-day warranty for any faults not specified in the product description. For brands like XIM, Titan, and Brook, for which we are the UK distributors, we extend a 1-year manufacturer’s warranty.
Should you encounter a fault with your item after the initial 30-day period but within the manufacturer’s warranty, we will endeavor to repair or replace the item, rather than issuing a refund.
Please note that the cost of returning an item generally falls on the buyer. However, in cases where there is a clear fault confirmed by the manufacturer – for instance, if Xim tech support has conducted troubleshooting and acknowledged a defect – we will cover the return postage.
We are unable to refund outbound postage fees and any customs-related charges if the product is found to be without fault.
For a return to be accepted, items must be in their original, resalable condition, complete with all components, including boxes, cables, and instructions. If we receive a return that is missing any of these elements, we reserve the right to deduct a reasonable amount from the refund to account for these deficiencies.
To initiate a return, please contact us at help@adzdistribution.co.uk or through our contact form. Ensure you include your order number or the email address used at the time of the order. Returns that have had security stickers removed or altered will not be accepted.
We value your patronage and are committed to providing a smooth and fair return process.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at help@adzdistribution.co.uk and quoting your order number.
Changes to This Agreement
ADZ Distribution LTD reserves the right to make changes to our site, policies, and these terms and conditions at any time.
Privacy Policy
This privacy policy sets out how ADZ Distribution LTD uses and protects any information that you give us when you use this website.
ADZ Distribution LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ADZ Distribution LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect the following information:
- Name and Billing Information
- Contact information including email address and IP address
- Demographic information such as postcode, preferences and interests
Your credit / debit card information is sent encrypted directly to the payment processor (Braintree or Paypal) for approval. Your credit / debit card information is not stored on our servers and never seen by us. More info can be found by visiting their websites.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- We actively seek company reviews from our customers to help improve our service. Your name, email address and order number may be passed to TrustSpot, Inc solely for the purpose of reviewing our service.
Disclosing information to outside parties
We do not sell or trade your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or processing your order, so long as those parties agree to keep this information confidential. We may also release your information when required by law.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Consent
By using our site you consent to our website privacy policy
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.