Delivery & Returns

Shipping

Please add your item to the basket and select your country to get a postage quote. UK Economy delivery is now Free to mainland UK, Europe from £6.99.  We also offer Express delivery to Mainland UK and most Worldwide countries using DHL and Fedex.  If your location is not displayed at checkout please contact us with your address so we can look at available options for you.

Your order will be shipped as soon as possible.  We post Monday to Friday (Excluding Public Holidays) and have daily collections by Royal Mail, DHL and ad hoc collections by Fedex.

Our official cut off time for same day shipping is 14:00pm UK Time.  If you place your order after this time we’ll do what we can to get your order out the same day but unfortunately can’t guarantee it.

Please note our Next Working day service is just that, it doesn’t deliver at weekends or Public Holidays.  Orders placed late on Thursday or Friday before the cut off, will not arrive until Monday.  If you order late Thursday or on Friday then you’re better off choosing our Royal Mail 24 service if you’re hoping for a Saturday delivery.

*DHL Next working Day does not include remote areas, Islands, Highlands etc will take an extra 1 or 2 days to arrive.

We will always choose the most appropriate shipping company for your order.  We generally use a combination of Royal Mail, DHL and Fedex for both Standard and Express shipments. Sometimes we use Amazons fulfilment service so don’t be alarmed if your order arrives in Amazon packaging or you receive a tracking update from Amazon.

Tracking is only made available for Express deliveries. Unfortunately delivery is not available to all locations (Remote areas) we reserve the right to cancel an order or ask for additional money for shipping if your address falls into an area classed as remote.

Delivery must be to the address associated with your verified PayPal or credit/debit card account. If your address is not verified by Paypal your order may be cancelled. To get verified please visit the Paypal website.

Delivery times displayed at checkout are our best estimate and not a guarantee, please allow extra time during busy periods such Christmas and Holidays or in extreme weather conditions.  Delivery times displayed at checkout are our

We don’t allow collection sorry.

Lost or delayed items

If you are concerned your order may be delayed then please email help@adzdistribution.co.uk quoting your order number. Please note that Economy International orders sent by Royal Mail or Deutsche Post are not counted as lost until 25 working days after dispatch. UK Economy orders sent by Royal Mail are not counted as lost until 15 working days after dispatch so until this time we are unable to replace missing items.

Returns

If for any reason you are not entirely happy with your purchase you are welcome to return it for a refund or an exchange within 30 days.

All items come with a basic 30 day warranty if they develop a fault which was not listed in the description. For items such as XIM and JFJ who we are UK distributors for we can offer the 1 year manufacturers warranty.  Faulty items found after the 30 day cooling off period and within the manufacturers warranty will be repaired or replaced and not refunded.

As a rule the buyer is responsible for any return costs. At our own discretion we may offer to pay your costs. Enhanced delivery costs such as express delivery are non refundable when no fault can be found.

To start the refund process please contact us by email help@adzdistribution.co.uk

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at help@adzdistribution.co.uk and quoting your order number.