Delivery, Payment & Returns
UK and European shipping options available
On the 1st of January 2021, the brexit transition period ended and the UK left the European Union. This now means that orders from outside the UK are subject to Import VAT, Duty (if any) and clearance fees. You will be responsible for any VAT and customs costs. Under no circumstances can we reimburse them.
Please add your item to the basket and select your country to get a postage quote. Standard delivery is now Free to mainland UK, we also ship to most of Europe and parts of the Middle East.
Your order will be shipped as soon as possible. We post Monday to Friday (Excluding Public Holidays) and have daily collections by Royal Mail. We aim to dispatch all UK orders placed before 3pm, the same working day.
International orders will be dispatched asap. We can usually dispatch the same working day if the order is placed by 12pm UK time.
This excludes pre-orders.
You’ll be given an estimated delivery time at checkout based on the shipping option you choose. Please note, working days are Monday to Friday and don’t include weekends.
Tracking is only made available for Express deliveries.
Orders from outside the UK will be subject to Import VAT, Duties & Handling fees, payable to your own country when it arrives. We can not tell you these costs in advance, as this depends on a number factors.
You will be responsible for any VAT and customs costs. Under no circumstances can we reimburse them.
This does not affect UK customers.
We accept payment by Paypal and by Credit / Debit card through Braintree. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company / Paypal will perform any currency conversion.
Please contact us as soon as possible, usually we can make minor adjustments prior to shipping if an obvious error has occurred. For alternative addresses we will usually need to cancel the order to comply with our payment providers regulations.
If for any reason you are not entirely happy with your purchase you are welcome to return it for a refund or an exchange within 30 days.
All items come with a basic 30 day warranty if they develop a fault which was not listed in the description. For items such as XIM, Titan and Brook who we are UK distributors for, we can offer the 1 year manufacturers warranty.
Faulty items found after the 30 day cooling off period and within the manufacturers warranty will be repaired or replaced and not refunded.
As a rule the buyer is responsible for any return costs. At our own discretion we may offer to pay your costs.
Enhanced delivery costs such as express delivery are non refundable when no fault can be found.
Returns should be in resaleable condition, we will not accept returns for items which have had security stickers removed or modified.
To start the refund process please contact us by email [email protected]
Please check your spam and junk mail folders, if the confirmation has not arrived within 1 hour please contact us.
We don’t offer same day delivery, our express option is usually next working day for UK and most of Europe.
Unfortunately we don’t have a brick and motor store so collection is not available.