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Our Shipping Explained

There has been a bit of confusion recently regarding our shipping cut off times which has left customers expecting their delivery at times we can’t fulfil.  We’ve made a few changes to the cart page and our Delivery & Returns page to hopefully prevent any future confusion.  Up to date delivery information can be found here.

Basically we have daily collections Monday to Friday, approximate collection times are as follows.

Royal Mail 3:30pm

DPD 3:30pm

Fedex 1:00pm

Orders placed after these times with your chosen courier will definitely not be dispatched the same day.  Our order management system needs a bit of time to sync orders from the website so we can process them, for this reason our official cut off time for same day dispatch is 12 noon GMT.  We will do what we can to dispatch orders placed after this time and before the collection time if possible, but we can’t guarantee this.

Please also be aware that our next working day service is just that, it doesn’t deliver at weekends so orders placed late on Thursday or Friday before the cut off, will not arrive until Monday.  This also includes our DPD Saturday delivery service.  To ensure a Saturday delivery orders must be placed by 12 noon on Friday and you must select the DPD Saturday service.

I hope this clears up any confusion and I apologise if this has been unclear in the past.

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